Last updated: 24 June 2026
Your Safety Factory Pty Ltd (“Your Safety Factory”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, request information or a quote, create or use a customer account, purchase or enquire about our products, communicate with us, or otherwise deal with us. We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The personal information we may collect includes:
your name;
business or employer name;
job title and role;
phone number, email address and business address;
delivery address and billing details;
state or territory of operation and industry type;
products, services, quotes, orders and account information;
communications, enquiries, feedback and correspondence with us;
account username and login-related information;
transaction, payment and invoice information;
information provided through website forms, including price-list requests and quote enquiries;
technical information, such as IP address, browser type, device information, website activity and cookie identifiers; and
any other information you provide to us.
We do not generally seek to collect sensitive information. Please do not provide sensitive information through our website unless we have specifically asked for it and it is reasonably necessary for the purpose.
We may collect personal information directly from you when you:
visit or use our website;
submit a contact, quote or price-list request;
create, access or use a customer account;
contact us by email, telephone, social media or in person;
place an order, request products or make a payment;
attend a meeting, trade event or product demonstration;
subscribe to marketing communications; or
otherwise communicate or deal with us.
We may also collect personal information from third parties where appropriate, including your employer or authorised representatives, suppliers, freight providers, business partners, publicly available sources, social-media platforms and referral sources. Where practicable, we collect personal information directly from you.
We may collect, hold and use personal information to:
respond to enquiries, quote requests and price-list requests;
create and administer customer accounts;
supply, deliver and support our PPE, safety glove, safety eyewear, hearing protection, disposable clothing and related products;
process orders, invoices, payments, returns and warranties;
communicate with customers, suppliers and authorised representatives;
provide customer support and resolve issues;
manage our business relationships;
conduct internal administration, reporting and record keeping;
improve our products, services, website, customer experience and business operations;
protect the security and integrity of our website, systems and accounts;
comply with legal, regulatory, tax, insurance and contractual obligations;
investigate suspected unlawful activity, fraud, security incidents or breaches of our terms; and
send marketing and promotional communications where permitted by law.
If you do not provide personal information we reasonably require, we may be unable to respond to your enquiry, provide a quote, create or maintain an account, process an order, deliver products or provide certain services.
We may use your personal information to send you information about our products, services, promotions, product updates and business news where permitted by law.
Marketing communications may be sent by email, SMS, telephone, post or other electronic means.
You can opt out of marketing communications at any time by using the unsubscribe option included in the communication or by contacting us using the details in section 14 below.
Opting out of marketing will not prevent us from sending you essential service, account, order, safety, warranty or transactional communications.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
our employees, contractors, sales representatives and authorised personnel;
suppliers, manufacturers and product partners;
freight, logistics and delivery providers;
website hosting, website-development, IT support, cloud storage, cybersecurity, email, CRM, accounting and business-system providers;
payment processors and financial institutions;
professional advisers, including accountants, lawyers, insurers and auditors;
debt recovery providers where payment obligations are overdue;
government agencies, regulators, law-enforcement bodies or courts where required or authorised by law; and
other parties where you have provided consent or where disclosure is otherwise permitted by law.
We do not sell or rent personal information to third parties.
Some of our third-party service providers may store, process or access personal information outside Australia.
Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable Australian privacy requirements.
Our website may use cookies, pixels, CAPTCHA tools, server logs and similar technologies to:
operate and secure our website;
remember account and website preferences;
help prevent spam, fraud and unauthorised access;
understand how visitors use our website;
improve website performance, content and customer experience; and
measure the performance of our marketing activities.
Information collected through these technologies may include your IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages and interactions with our website.
You may disable or delete cookies through your browser settings. However, doing so may affect the operation of some website features, including account access, forms and security tools.
Our website may also contain links to external websites and social-media platforms. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our safeguards may include restricted access controls, password protection, secure systems, staff and contractor access controls, website-security measures, system monitoring and reputable third-party service providers.
However, no internet transmission, electronic storage system or security measure is completely secure. You provide information to us at your own risk.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty, contractual and reporting obligations.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it.
You may request access to personal information we hold about you by contacting us using the details in section 14.
We may need to verify your identity before granting access. We will respond within a reasonable period and generally aim to respond within 30 days.
In some circumstances, we may refuse access where permitted by law. If this occurs, we will provide written reasons where required.
We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete, relevant and not misleading.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and we will take reasonable steps to correct it.
If you have a concern or complaint about how we have handled your personal information, please contact us in writing using the details below.
We will investigate the matter and aim to respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Your Safety Factory Pty Ltd
2–18 National Drive
Dandenong South VIC 3175
Phone: (03) 7065 5866
Email: sales@yoursafetyfactory.com.au
For privacy enquiries, access requests, correction requests or complaints, please use the subject line: Privacy Enquiry.
We may update this Privacy Policy from time to time to reflect changes to our business, website, systems, products, services or legal obligations.
The updated version will be published on our website and will apply from the date it is posted.
