FAQ

/FAQ

Compiled below is a common list of questions received from customers. Click on the each question for a drop-down of the relevant answer. Please contact us if we haven’t covered your enquiry.

Freight / Despatch Questions

How long will our delivery take from Adelaide by road?

All deliveries are shipped via our Adelaide warehouse. Startrack ETD for Road deliveries are below:

Adelaide – local = next day
Adelaide – Melbourne = next day
Adelaide – Sydney, Kangaroo Island = 4 days
Adelaide – Brisbane, Canberra = 5 days
Adelaide – Perth, Darwin, Tasmania = 6 days
Adelaide – Cairns = 7 days

Please take note – Allow an additional 2 days for outer metro deliveries. Extra charges apply for outer metro deliveries.

How long will our delivery take to ship from Adelaide by air satchel?

All deliveries are shipped via our Adelaide wharehouse. Startrack Air Satchel delivery time frames are below:

Adelaide – local = same day
Adelaide – Melbourne = next day
Adelaide – Brisbane, Cairns, Canberra, Perth, Sydney, Tasmania = 3 days
Adelaide – Darwin, Kangaroo Island = 4 days

Please take note – Allow an additional 2 days for outer metro deliveries. Extra charges apply for outer metro deliveries.

General Questions

Where can I find the glove data sheets?

The glove data sheets are located under our gloves menu for easy access.

Where can I find the Workwear and PPE catalogue?

Our Workwear and PPE catalogue is located under our catalogue menu for easy access.

Ordering Questions

Where can I find information on pricing?

Your Safety Factory is only available through distributors. If you would like information on pricing please contact us. We will then forward your details to one of our distributors to get in touch.